Ticket ID: 26621 Creation Date: 3/6/2024 2:01 PM Product: SiteKiosk Online Client Attachment: -
TicketType: Support Request Version: 1.4.10294 Language: English
Views: 796 Last Modification Date: 4/3/2024 2:40 PM Platform:
Level: Closed

Support Request: Brightness control app

Description

Hello,
we are having trouble running our Brightness control app with Sitekiosk using Auto action element function. I attached a log file with the denied access. Could you please point us in the right direction what might be causing this? Thank you.

Answer: (3)
Re: Brightness control app 3/6/2024 2:02 PM 

 2024-03-06 13:32:43 +0100 40 1000 [SiteKiosk] Application SKUOM:C:\Instalace_Windows_V1_4\LightningControll.exe - 'C:\Instalace_Windows_V1_4\LightningControll.exe' (Kind: Executable watchdog report: Watchdog LightningControll.exe: Unable to start process. Access is denied
2024-03-06 13:32:43 +0100 20 1000 [SiteKiosk] Application exited (Exit code: -2147483648): SKUOM:C:\Instalace_Windows_V1_4\LightningControll.exe - 'C:\Instalace_Windows_V1_4\LightningControll.exe' (Kind: Executable PID: 0).
2024-03-06 13:32:43 +0100 50 1000 [SiteKiosk] Error while starting application:

System.ComponentModel.Win32Exception (0x80004005): Access is denied
   at System.Diagnostics.Process.StartWithCreateProcess(ProcessStartInfo startInfo)
   at SiteKiosk.Watchdog.Watchdog.#=zE0MRCtM=(WatchdogConfig #=zSSNCdl0=)
   at SiteKiosk.Watchdog.Watchdog.#=zqnPMcNQ=(Process #=zMFY_C_Q=)
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at #=zIgbVbWH72M8gvP0dMuUWlPhjQBqA.#=zOcP9T0hNNX7LNAta6Q==.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at SiteKiosk.Common.AsyncStartAndStopStateMachine.#=zk9CMFPMDh8ht7sltIQ==.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at SiteKiosk.Common.SingleTaskProcessor.#=z03ISSK$k6jmxZ0NWsQ==.MoveNext()
2024-03-06 13:32:43 +0100 40 1000 [Project Player] Content section 0: Uncaught (in promise) Error: Access is denied
Re: Brightness control app 3/6/2024 2:22 PM
Hello,

In general, the same applies as described here for SiteKiosk Classic Windows
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=25533

SiteKiosk Online (Windows Client) has no direct influence on external applications, but has 2 settings that can restrict their execution:

1. (Windows) User rights of the SiteKiosk user (used in default Auto Start mode)
The access rights of the local SiteKiosk user can be changed with the System Security Manager that is installed with the SiteKiosk Online Client.

At >Customize>Folder Access you can e.g. check / change the access rights of / to the folder the application is stored to.
If you set the SiteKiosk user to "Unprotected", this user will only be a normal non-admin user without any additional restrictions. This option loads the standard Windows rights applying to the SiteKiosk user.

Also see: https://sitekiosk.online/help/en/Security2.html

2. Window filters (are always effective, even in test mode)
SiteKiosk Online also blocks critical Windows system windows and dialog boxes to ensure the protection of your clients.
At >Settings>Security>Custom window filters you can disable the blocking for certain dialogs necessary.
Also see: https://sitekiosk.online/help/en/Security1.html

If you need to change / check user-dependent Windows / application settings or the application start outside of SiteKiosk but while logged in as SiteKiosk user, please see here:
https://www.sitekiosk.com/eu/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=26577

Regards,
Michael Olbrich
Re: Brightness control app 3/6/2024 2:28 PM
Hello,

You sent the log extract while I was writing the answer. According to the log, you need to adjust the SiteKiosk user's access rights to the folder C:\Instalace_Windows_V1_4\ (e.g. read & execute or full access).

Regards,
Michael Olbrich
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