Ticket ID: 25850
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Creation Date: 6/8/2021 5:54 PM
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Product: SiteKiosk Classic Windows
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Attachment: -
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TicketType: Support Request
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Version: 9.8.5779
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Language: English
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Views: 10029
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Last Modification Date: -
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Platform:
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Level: Closed
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Modified By: -
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Support Request: Unable to Upgrade SiteKiosk
I previously had 8 SiteKiosk licenses running 9.7.5026, and decided to upgrade to version 9.8.5779, purchasing an additional 8 licenses. Unfortunately, the installer for the new version doesn't seem to work properly, giving Error 1722, as shown in the screenshot.
Prior to running the installer, I had rebooted the system, logged in as the local administrator and ensured that the SiteKiosk user was not logged in. In the process of troubleshooting this error, I have removed all SiteKiosk files and services, checked for Windows errors, deleted the previous user profile associated with SiteKiosk, and tried again with a freshly-created user profile. None of this has helped; every time I run the installer, I get Error 1722.
Attached is a zip file including the error logs left in the SiteKiosk\LogFiles directory after a failed installation, and a screenshot of the relevant error message.